We are an AI Fintech company specializing in assessing credit profiles of consumers in emerging markets, combining pioneering AI with large alternative data sources. In 2020, we reached our ambitious milestone of credit profiling 1bn consumers spanning 4 countries - Vietnam, Indonesia, India & the Philippines - and building a platform for the wider industry and the financial services industry, in particular, to provide the 'un & under' served access to credit. At the core of this initiative has been our strict and unwavering adherence to the norms of consumer data privacy and consumer data rights.

But we're not satisfied as we embark on the next leg of our journey to deliver 100 million credit lines to consumers in our markets. Although this goal is ambitious, we truly believe that by harnessing the power of AI & Big Data we can deliver financial access at an unprecedented scale.

As a firm, we're audacious problem solvers motivated by our impact on society. We deeply espouse the values of ownership of our actions and initiatives, integrity in all we do, and agility in execution.

We place great importance on doing what is right, what is best, and what is innovative. And we seek people to champion these values and beliefs as we grow. Come join our team if you are smart, driven, and want to make a difference in the world with the most advanced and fascinating technology. We can satisfy your desire to explore new territory and give you the runway to make big impacts. 

How you will make an impact in this role

You will lead the development of omni-channel contact strategies, ensuring compliance and customer engagement standards are met. By defining a clear roadmap for contact orchestration features, you will establish a strong foundation for effective consumer interaction across multiple channels. Your expertise will ensure that Kompato's contact strategies are compliant and efficient, supporting the company's growth and operational excellence.

Responsibilities

• Lead the development of systems that orchestrate consumer contact across multiple channels.
• Define and prioritize the roadmap for contact orchestration features.
• Integrate with algorithms to determine optimal contact timing and channels.
• Ensure omni-channel strategies (call, email/text, digital) meet compliance and customer engagement standards.

Requirements

• Deep customer empathy, first principle problem solving, and extreme ownership.
• Expertise in omni-channel orchestration strategy.
• Strong understanding of compliance and customer engagement standards.
• Ability to define and prioritize the roadmap for contact orchestration features.
• Experience with algorithms for determining optimal contact timing and channels.
• Skills in ensuring omni-channel strategies meet compliance and engagement standards.

About us

Trusting Social, an AI Fintech pioneer, assessed 1bn consumers across 4 countries, revolutionizing credit access. Our unwavering commitment to consumer data rights drives our journey to provide 100 million credit lines in emerging markets. With AI & Big Data, we aim to deliver unprecedented financial access. As audacious problem solvers, we champion ownership, integrity, and innovation. Join us if you're driven to impact society, embracing advanced technology to make a difference. We offer a platform for exploration and impactful contributions. If you're ready to innovate and drive change, come be a part of our team.

For more information about us, please visit our website

https://trustingsocial.com