{"componentChunkName":"component---src-templates-career-detail-js","path":"/careers/openings/site-reliability-engineer-707553","result":{"data":{"recruiterboxOpening":{"slug":"site-reliability-engineer-707553","rawID":707553,"title":"Site Reliability Engineer","team":"Engineering","state":"Published","created_date":1789529157,"position_type":"Full Time","description":"<p>Trusting Social is an AI Fintech pioneer that&apos;s revolutionizing credit access in emerging markets. Our mission is &quot;Advancing AI to Meet the Financial Needs of Everyday Consumers with Empathy.&quot; We&apos;ve assessed over 1 billion consumers across four countries, and we&apos;re on a mission to provide 100 million credit lines using the power of AI and Big Data.</p>\n<h2 id=\"how-youll-make-an-impact\"><strong>How You&apos;ll Make an Impact</strong><a href=\"#how-youll-make-an-impact\" name=\"how-youll-make-an-impact\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"how-youll-make-an-impact\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<p dir=\"ltr\">Keep Sophia Voice Bot &#x2014; our customer-facing AI voice product &#x2014; reliable, observable, and recoverable under real production load. You own the SLOs, the on-call response, and the release-safety guardrails for Sophia and its supporting AI pipeline (ASR, LLM, TTS, RAG, telephony). Reliability is the deliverable; AI is the workload you make reliable.</p>\n<h2 dir=\"ltr\" id=\"what-youll-do\"><strong>What You&apos;ll Do</strong><a href=\"#what-youll-do\" name=\"what-youll-do\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"what-youll-do\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<ul>\n<li>SLOs and SLIs for Sophia Voice Bot: availability, p95/p99 latency, time-to-first-audio, ASR/TTS quality proxies, retrieval quality signals, call completion rate, error budget tracking.</li>\n<li>Incident response: on-call rotation, paging hygiene, runbook authoring, postmortem facilitation, follow-up action tracking, reliability reviews.</li>\n<li>Observability for Sophia: metrics, logs, traces across ASR / LLM / TTS / RAG / telephony; prompt-response logging, token and cost dashboards, model-version-aware views, end-to-end call trace visibility.</li>\n<li>Release safety for Sophia: canary releases, progressive rollouts, regression detection between model and prompt versions, automated rollback, load testing voice endpoints before launch.</li>\n<li>Production hygiene: alerting tuned to user impact (not noise), capacity and quota monitoring for model providers, dependency health checks, SLO-aligned dashboards.</li>\n<li>AI-assisted SRE tooling: building or improving internal AI copilots for alert triage, log analysis, postmortem drafting, and runbook generation.</li>\n</ul>\n<h2 id=\"what-were-looking-for\"><strong>What We&apos;re Looking For</strong><a href=\"#what-were-looking-for\" name=\"what-were-looking-for\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"what-were-looking-for\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">3&#x2013;5 years running production systems (SRE or strong DevOps). You can debug a flaky service end-to-end solo.</li>\n<li dir=\"ltr\" role=\"presentation\">SRE practice: you&apos;ve carried a pager and run incidents, written postmortems, and defined and monitored SLOs/SLIs with error-budget conversations.</li>\n<li dir=\"ltr\" role=\"presentation\">Observability (Prometheus, Grafana, OpenTelemetry, Datadog, or similar): queries, dashboards, alerts tuned for signal.</li>\n<li dir=\"ltr\" role=\"presentation\">Extensive experience with Kubernetes: networking, rollout deployment, and graceful shutdown.</li>\n<li dir=\"ltr\" role=\"presentation\">Platform fundamentals: Kubernetes; CI/CD (GitHub Actions, ArgoCD, or similar) with rollback and progressive delivery; infrastructure-as-code (Terraform preferred); a major cloud (AWS, GCP, or Azure) with reliability and cost awareness.</li>\n<li dir=\"ltr\" role=\"presentation\">You write tooling in Python, Go, or Bash, not just config.</li>\n<li dir=\"ltr\" role=\"presentation\">You use AI/LLM tools (Claude, ChatGPT, Cursor, Copilot) daily and can cite specific time saved.</li>\n</ul>\n<p dir=\"ltr\">Nice to Have</p>\n<ul>\n<li dir=\"ltr\" role=\"presentation\">Familiarity with inference servers ( Triton,..) or LLM gateways (vLLM,..).</li>\n<li dir=\"ltr\" role=\"presentation\">Experience building internal tooling using LLMs</li>\n<li dir=\"ltr\" role=\"presentation\">DevSecOps awareness: container scanning, secret management, dependency hygiene, SBOMs.</li>\n<li dir=\"ltr\" role=\"presentation\">Vietnamese&#x2013;English bilingual working ability.</li>\n</ul>\n<h2 dir=\"ltr\" id=\"what-youll-learn-here\"><strong>What You&apos;ll Learn Here</strong><a href=\"#what-youll-learn-here\" name=\"what-youll-learn-here\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"what-youll-learn-here\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<ul>\n<li>How to apply AI to the SRE workflow itself, a meta-skill that compounds across your career.</li>\n<li>Direct mentorship from senior/staff SRE who own the platform layer, with a clear path to senior IC.</li>\n</ul>\n<h2 id=\"what-we-offer\"><strong>What We Offer</strong><a href=\"#what-we-offer\" name=\"what-we-offer\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"what-we-offer\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<p>Join our vibrant team and enjoy:</p>\n<ul>\n<li>Opportunity to work and learn from one of the best and brightest technology teams in Vietnam</li>\n<li>Be part of a winning team with exponential growth regionally, experience recruiting world-class talents</li>\n<li>Competitive compensation package, including 13th-month salary and performance bonuses</li>\n<li>Comprehensive health care coverage for you and your dependents</li>\n<li>Generous leave policies, including annual leave, sick leave, and flexible work hours</li>\n<li>Convenient central district 1 office location, next to a future metro station</li>\n<li>Onsite lunch with multiple options, including vegetarian</li>\n<li>Grab for work allowance and fully equipped workstations</li>\n<li>Fun and engaging team building activities, sponsored sports clubs, and happy hour every Thursday</li>\n<li>Unlimited free coffee, tea, snacks, and fruit to keep you energized</li>\n<li>An opportunity to make a social impact by helping to democratize credit access in emerging markets</li>\n</ul>\n<p>At Trusting Social, we live by ownership, integrity, and agility in execution. We believe in doing what&apos;s right, what&apos;s best, and what&apos;s innovative. If you&apos;re smart, driven, and want to make a difference in the world with the most advanced and fascinating technology, come join our team. We offer the runway to truly make an impact.</p>\n<p>Learn more about us:<br><a href=\"https://trustingsocial.com/\" target=\"_blank\" rel=\"noopener\">https://trustingsocial.com</a><br><a href=\"https://www.youtube.com/watch?v=inAEDGvOcL8&amp;t=29s\" target=\"_blank\" rel=\"noopener\">https://www.youtube.com/watch?v=inAEDGvOcL8&amp;t=29s</a></p>","descriptionTOC":"<ul class=\"nav sidenav\"><li><a href=\"#how-youll-make-an-impact\">How You&apos;ll Make an Impact</a></li>\n<li><a href=\"#what-youll-do\">What You&apos;ll Do</a></li>\n<li><a href=\"#what-were-looking-for\">What We&apos;re Looking For</a></li>\n<li><a href=\"#what-youll-learn-here\">What You&apos;ll Learn Here</a></li>\n<li><a href=\"#what-we-offer\">What We Offer</a></li></ul>","is_remote_allowed":false,"location":{"city":"Ho Chi Minh City","state":"Ho Chi Minh","country":"Vietnam"},"hosted_url":"https://trustingsocial.hire.trakstar.com/jobs/fk0z8wg/"}},"pageContext":{"isCreatedByStatefulCreatePages":false,"slug":"site-reliability-engineer-707553","id":707553}}}