{"componentChunkName":"component---src-templates-career-detail-js","path":"/careers/openings/bilingual-collection-agent-consumer-resolution-specialist-spanishenglish-kompato-ai-689162","result":{"data":{"recruiterboxOpening":{"slug":"bilingual-collection-agent-consumer-resolution-specialist-spanishenglish-kompato-ai-689162","rawID":689162,"title":"Bilingual Collection Agent / Consumer Resolution Specialist (Spanish/English) - Kompato AI","team":"Collection","state":"Published","created_date":1770410554,"position_type":"Full Time","description":"<h1 id=\"first-fully-licensed-ai-first-debt-collection-agency\">first fully licensed AI-first debt collection agency<a href=\"#first-fully-licensed-ai-first-debt-collection-agency\" name=\"first-fully-licensed-ai-first-debt-collection-agency\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"first-fully-licensed-ai-first-debt-collection-agency\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<p>Working here will be a thrilling, challenging, and rewarding experience&#x2014;ideal for those who have a track record of proven success and are ready to take their talents to an organization where they can do their best work and create lasting impacts. If you are driven, ambitious, and passionate about transforming financial services with AI, this is the place for you.</p>\n<h2 id=\"first-fully-licensed-ai-first-debt-collection-agency-the-role\">The Role<a href=\"#first-fully-licensed-ai-first-debt-collection-agency-the-role\" name=\"first-fully-licensed-ai-first-debt-collection-agency-the-role\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"first-fully-licensed-ai-first-debt-collection-agency-the-role\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<h1 id=\"bilingual-collections-specialist\">Bilingual Collections Specialist<a href=\"#bilingual-collections-specialist\" name=\"bilingual-collections-specialist\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"bilingual-collections-specialist\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<h1 id=\"your-bilingual-ability-is-critical\">Your bilingual ability is critical<a href=\"#your-bilingual-ability-is-critical\" name=\"your-bilingual-ability-is-critical\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"your-bilingual-ability-is-critical\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<h1 id=\"youll-handle\">You&apos;ll handle:<a href=\"#youll-handle\" name=\"youll-handle\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"youll-handle\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Spanish and English-speaking consumers who request to speak with a person</li>\n<li>Cases requiring human involvement by law or regulation</li>\n<li>Complex payment arrangements and dispute resolution</li>\n<li>Sensitive negotiations requiring cultural understanding and empathy</li>\n</ul>\n<h1 id=\"your-impact\">Your impact:<a href=\"#your-impact\" name=\"your-impact\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"your-impact\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Build and maintain strong, trust-based relationships with Spanish-speaking consumers</li>\n<li>Resolve the most challenging collection cases in our groundbreaking system</li>\n<li>Provide feedback that improves our industry-leading AI platform</li>\n<li>Ensure compliance and deliver best-in-class consumer experiences</li>\n<li>Work remotely with a collaborative, high-performing team</li>\n</ul>\n<h2 id=\"your-impact-key-responsibilities\">Key Responsibilities<a href=\"#your-impact-key-responsibilities\" name=\"your-impact-key-responsibilities\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"your-impact-key-responsibilities\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<h1 id=\"collections--relationship-management\">Collections &amp; Relationship Management:<a href=\"#collections--relationship-management\" name=\"collections--relationship-management\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"collections--relationship-management\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Contact consumers in Spanish and English to negotiate payment arrangements</li>\n<li>Build trust-based relationships with Spanish-speaking consumers experiencing financial hardship</li>\n<li>Proactively identify opportunities to resolve accounts and drive positive outcomes</li>\n<li>Navigate cultural sensitivities around money, family obligations, and financial stress</li>\n</ul>\n<h1 id=\"dispute--issue-resolution\">Dispute &amp; Issue Resolution:<a href=\"#dispute--issue-resolution\" name=\"dispute--issue-resolution\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"dispute--issue-resolution\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Quickly and effectively resolve disputes and complaints in both languages</li>\n<li>Handle escalated collection cases requiring expert judgment</li>\n<li>Document all interactions thoroughly for compliance and quality assurance</li>\n<li>Follow up diligently to ensure payment commitments are met</li>\n</ul>\n<h1 id=\"compliance--regulatory-knowledge\">Compliance &amp; Regulatory Knowledge:<a href=\"#compliance--regulatory-knowledge\" name=\"compliance--regulatory-knowledge\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"compliance--regulatory-knowledge\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Maintain expert knowledge of FDCPA, TCPA, CFPB, and state-specific collection regulations</li>\n<li>Ensure every interaction meets legal and compliance standards</li>\n<li>Stay current on regulatory updates and AI-driven engagement strategies</li>\n<li>Handle sensitive cases with precision&#x2014;you&apos;re our compliance checkpoint</li>\n</ul>\n<h1 id=\"team-collaboration--ai-improvement\">Team Collaboration &amp; AI Improvement:<a href=\"#team-collaboration--ai-improvement\" name=\"team-collaboration--ai-improvement\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"team-collaboration--ai-improvement\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Provide feedback to improve AI agent performance with Spanish-speaking consumers</li>\n<li>Share insights on cultural nuances that impact collection effectiveness</li>\n<li>Contribute to strategies that enhance outcomes for bilingual consumers</li>\n<li>Act as a role model for professionalism, integrity, and commitment to excellence</li>\n</ul>\n<h2 id=\"team-collaboration--ai-improvement-what-it-takes-to-succeed\">What It Takes to Succeed<a href=\"#team-collaboration--ai-improvement-what-it-takes-to-succeed\" name=\"team-collaboration--ai-improvement-what-it-takes-to-succeed\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"team-collaboration--ai-improvement-what-it-takes-to-succeed\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<h3 id=\"team-collaboration--ai-improvement-what-it-takes-to-succeed-must-have\"><strong>MUST HAVE:</strong><a href=\"#team-collaboration--ai-improvement-what-it-takes-to-succeed-must-have\" name=\"team-collaboration--ai-improvement-what-it-takes-to-succeed-must-have\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"team-collaboration--ai-improvement-what-it-takes-to-succeed-must-have\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h3>\n<h1 id=\"native-or-fluent-spanish-speaker\">Native or fluent Spanish speaker<a href=\"#native-or-fluent-spanish-speaker\" name=\"native-or-fluent-spanish-speaker\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"native-or-fluent-spanish-speaker\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<h3><strong>What We&apos;re Looking For:</strong><a href=\"#undefined\" name=\"undefined\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"undefined\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h3>\n<ul>\n<li>Someone who genuinely wants to help consumers resolve their debts</li>\n<li>High emotional intelligence to balance empathy with results</li>\n<li>Confidence navigating objections and difficult financial conversations</li>\n<li>Adaptability to work with AI technology and provide improvement feedback</li>\n<li>Professional maturity and integrity in all consumer interactions</li>\n<li>Drive to continuously improve performance and outcomes</li>\n</ul>\n<h2 id=\"native-or-fluent-spanish-speaker-what-we-offer\">What We Offer<a href=\"#native-or-fluent-spanish-speaker-what-we-offer\" name=\"native-or-fluent-spanish-speaker-what-we-offer\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"native-or-fluent-spanish-speaker-what-we-offer\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<h1 id=\"compensation\">Compensation:<a href=\"#compensation\" name=\"compensation\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"compensation\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Competitive salary &#xA0;(based on experience and location)</li>\n<li><strong>Performance bonuses</strong> tied to collection results</li>\n<li>Full benefits package (health, dental, vision, 401k)</li>\n</ul>\n<h1 id=\"work-setup\">Work Setup:<a href=\"#work-setup\" name=\"work-setup\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"work-setup\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li><strong>Fully remote position</strong></li>\n<li>Equipment and technology provided</li>\n<li>Flexible schedule within business hours</li>\n<li>Professional development and compliance training</li>\n</ul>\n<h1 id=\"growth--impact\">Growth &amp; Impact:<a href=\"#growth--impact\" name=\"growth--impact\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"growth--impact\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>Ground floor opportunity at the <strong>only fully licensed AI-first collection agency</strong></li>\n<li>Work with technology that&apos;s <strong>already outperforming traditional agencies</strong></li>\n<li>Be part of revolutionizing debt collection</li>\n<li>Clear advancement opportunities as we scale</li>\n<li>Make a real difference in consumers&apos; financial lives</li>\n</ul>\n<h2 id=\"growth--impact-who-this-is-for\">Who This Is For<a href=\"#growth--impact-who-this-is-for\" name=\"growth--impact-who-this-is-for\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"growth--impact-who-this-is-for\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<h1 id=\"this-role-is-perfect-for-you-if\">This role is perfect for you if:<a href=\"#this-role-is-perfect-for-you-if\" name=\"this-role-is-perfect-for-you-if\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"this-role-is-perfect-for-you-if\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>You have a <strong>proven track record in collections</strong> and want to level up</li>\n<li>You&apos;re <strong>proud of your Spanish language skills</strong> and want them valued and compensated</li>\n<li>You want to work with <strong>cutting-edge AI technology</strong> instead of outdated methods</li>\n<li>You&apos;re comfortable working <strong>independently and remotely</strong></li>\n<li>You balance <strong>empathy with results</strong> - you genuinely help people while meeting goals</li>\n<li>You want to be part of something <strong>innovative in financial services</strong></li>\n</ul>\n<h1 id=\"this-role-is-not-for-you-if\">This role is NOT for you if:<a href=\"#this-role-is-not-for-you-if\" name=\"this-role-is-not-for-you-if\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"this-role-is-not-for-you-if\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>\n<ul>\n<li>You don&apos;t have significant collections experience (we need proven performers)</li>\n<li>You&apos;re not truly bilingual in Spanish and English</li>\n<li>You have compliance issues or regulatory violations in your background</li>\n<li>You need constant supervision or prefer office environments</li>\n<li>You&apos;re skeptical about AI or prefer traditional collection methods</li>\n<li>You&apos;re just looking for any remote job (this requires collections expertise)</li>\n</ul>\n<h2 id=\"this-role-is-not-for-you-if-ready-to-apply\">Ready to Apply?<a href=\"#this-role-is-not-for-you-if-ready-to-apply\" name=\"this-role-is-not-for-you-if-ready-to-apply\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"this-role-is-not-for-you-if-ready-to-apply\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h2>\n<p>If you&apos;re an experienced collections professional with native Spanish skills ready to work at the forefront of AI-powered financial services, we want to hear from you.</p>\n<hr>\n<h1 id=\"kompato-ai-is-an-equal-opportunity-employer-this-role-demands-resilience-adaptability-and-a-commitment-to-excellence-in-collections\">Kompato AI is an equal opportunity employer. This role demands resilience, adaptability, and a commitment to excellence in collections.<a href=\"#kompato-ai-is-an-equal-opportunity-employer-this-role-demands-resilience-adaptability-and-a-commitment-to-excellence-in-collections\" name=\"kompato-ai-is-an-equal-opportunity-employer-this-role-demands-resilience-adaptability-and-a-commitment-to-excellence-in-collections\" class=\"anchor\">\n  <span class=\"anchor-target\" id=\"kompato-ai-is-an-equal-opportunity-employer-this-role-demands-resilience-adaptability-and-a-commitment-to-excellence-in-collections\"></span>\n  <span class=\"glyphicon glyphicon-link\"></span>\n</a></h1>","descriptionTOC":"<ul class=\"nav sidenav\"><li><a href=\"#first-fully-licensed-ai-first-debt-collection-agency\">first fully licensed AI-first debt collection agency</a><ul class=\"nav\"><li><a href=\"#first-fully-licensed-ai-first-debt-collection-agency-the-role\">The Role</a></li></ul></li>\n<li><a href=\"#bilingual-collections-specialist\">Bilingual Collections Specialist</a></li>\n<li><a href=\"#your-bilingual-ability-is-critical\">Your bilingual ability is critical</a></li>\n<li><a href=\"#youll-handle\">You&apos;ll handle:</a></li>\n<li><a href=\"#your-impact\">Your impact:</a><ul class=\"nav\"><li><a href=\"#your-impact-key-responsibilities\">Key Responsibilities</a></li></ul></li>\n<li><a href=\"#collections--relationship-management\">Collections &amp; Relationship Management:</a></li>\n<li><a href=\"#dispute--issue-resolution\">Dispute &amp; Issue Resolution:</a></li>\n<li><a href=\"#compliance--regulatory-knowledge\">Compliance &amp; Regulatory Knowledge:</a></li>\n<li><a href=\"#team-collaboration--ai-improvement\">Team Collaboration &amp; AI Improvement:</a><ul class=\"nav\"><li><a href=\"#team-collaboration--ai-improvement-what-it-takes-to-succeed\">What It Takes to Succeed</a><ul class=\"nav\"><li><a href=\"#team-collaboration--ai-improvement-what-it-takes-to-succeed-must-have\">MUST HAVE:</a></li></ul></li></ul></li>\n<li><a href=\"#native-or-fluent-spanish-speaker\">Native or fluent Spanish speaker</a><ul class=\"nav\">\n<li><a href=\"#native-or-fluent-spanish-speaker-what-we-offer\">What We Offer</a></li></ul></li>\n<li><a href=\"#compensation\">Compensation:</a></li>\n<li><a href=\"#work-setup\">Work Setup:</a></li>\n<li><a href=\"#growth--impact\">Growth &amp; Impact:</a><ul class=\"nav\"><li><a href=\"#growth--impact-who-this-is-for\">Who This Is For</a></li></ul></li>\n<li><a href=\"#this-role-is-perfect-for-you-if\">This role is perfect for you if:</a></li>\n<li><a href=\"#this-role-is-not-for-you-if\">This role is NOT for you if:</a><ul class=\"nav\"><li><a href=\"#this-role-is-not-for-you-if-ready-to-apply\">Ready to Apply?</a></li></ul></li>\n<li><a href=\"#kompato-ai-is-an-equal-opportunity-employer-this-role-demands-resilience-adaptability-and-a-commitment-to-excellence-in-collections\">Kompato AI is an equal opportunity employer. This role demands resilience, adaptability, and a commitment to excellence in collections.</a></li></ul>","is_remote_allowed":true,"location":{"city":"Dallas","state":"Texas","country":"United States"},"hosted_url":"https://trustingsocial.hire.trakstar.com/jobs/fk0z3mz/"}},"pageContext":{"isCreatedByStatefulCreatePages":false,"slug":"bilingual-collection-agent-consumer-resolution-specialist-spanishenglish-kompato-ai-689162","id":689162}}}